Services

Working together with customers, we have structured our services functions to provide the highest level of consulting and support services before, during and post-implementation.
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Even though SmartRoundtrip is developed under the most strict quality standards, our meticulous testing processes have uncovered minor software bugs in the past. Such programming defects are covered under our warranty.
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Technical support is offered to our clients through various forms:

• telephone support during business hours;
• Web-based technical support via electronic mail.

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User training is focused and specific to user demands and needs.

Our professional trainers, besides supporting users during implementation, will focus on effective knowledge transfer to your staff.

Our expert trainers will alternate various training methodologies to maximize knowledge transfer:

• Small-group training sessions that will include theory and hands-on exercises;
• Training through simulations;
• Training through study guides.

Training methodology will be closely related to your company needs and educational goals. Users will be evaluated and will be awarded a completion certificate(s) at the end of each training session.

The main topics that will be discussed during SmartRoundtrip training are:

• High-level overview of the entire system, its powerful features and functionality;
• Detailed explanation of system tools, features and functionality. Recommended for technical personnel and developers responsible for creating client/server applications;
• Detailed explanation of application development tools, features and functionality.

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SmartRoundtrip flexibility comes from its modular foundation. The entire product has been developed in a modular structure from the ground up.

This characteristic simplifies the development of vertical applications that can be easily personalized by the user, for system interfacing and integration purposes as well as for corresponding application functionality.

Our personalization services allow users to adapt software applications according to specific needs and demands.

Additionally, with the participation of our strategic partners we have the capacity to offer a high-level of personalization services and technology solutions for specific work environments.

There will always be the need to adapt our products to existing informational systems, infrastructures and platforms. Neocogit S.r.l.’s technical staff assigned to system integration services will be determined by the user license type selected by the customer.
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Neocogit S.r.l. awards a special user license type to strategic partners, distributors and product/application developers who create highly customizable vertical applications. These special applications can be re-distributed by our partners and third-party developers to their end users.

For more information about this special type of user license, please contact us (see Contact page).
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